Contact Center Supervisor

Job Summary

A company is looking for a Supervisor, Contact Center to oversee a team of contact center agents and enhance patient-centered care.

Key Responsibilities

• Supervises daily workflows to meet performance goals for customer satisfaction and productivity
• Monitors service and productivity metrics while collaborating with internal teams to ensure customer expectations are met
• Conducts training, performance evaluations, and maintains effective communication with staff regarding policies and operational updates

Required Qualifications

• High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred
• Minimum of 4 years of relevant experience required
• Experience in a supervisory or managerial role in a large team setting
• Proficiency in computer software, including Microsoft Office
• Any relevant education, certifications, and/or work experience may be considered