Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their Client Experience team.

Key Responsibilities

• Support clients via phone, email, and chat, diagnosing and resolving technical issues
• Document technical issues and resolutions, contributing to the Knowledge Center
• Investigate client questions by analyzing issues and applying effective resolutions

Required Qualifications

• 1-3 years of experience in technical customer service or support roles, preferably in a SaaS environment
• Professional fluency in English
• Experience with APIs, integrations, or webhooks preferred
• Familiarity with ticketing systems and call tracking tools
• Basic knowledge of troubleshooting web issues