Call Center Team Lead

Job Summary

A company is looking for a Call Center Team Lead (2nd Shift).

Key Responsibilities

• Oversee daily operations of the call center and drive customer satisfaction
• Provide guidance to customer service reps and manage escalations
• Measure team performance and prepare reports for management

Required Qualifications

• High school diploma or equivalent with 5+ years of relevant experience
• Proven experience as a call center team lead or in a supervisory role
• Experience in customer service is essential
• Proficient in MS Office and knowledgeable about telephone equipment
• Strong organizational and leadership skills