Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Interact with customers to resolve complex or escalated issues
• Perform research to determine optimal resolutions and provide timely follow-up
• Document customer interactions and collaborate with multiple teams

Required Qualifications, Training, and Education

• Previous customer service experience
• Designated workspace/home office with high-speed internet
• Ability to perform basic equipment troubleshooting and PC/hardware setup
• Availability to work specified hours during and after training
• High School Diploma or GED preferred