Customer Support Specialist

Job Summary

A company is looking for a Customer Support Associate to provide exceptional support to customers.

Key Responsibilities

• Take ownership of customer issues and questions from inquiry to resolution
• Prioritize and respond to support tickets, phone calls, emails, and internal messages in a timely manner
• Collaborate closely with team members and other functional teams to ensure customer requests are handled efficiently

Required Qualifications

• 1-3 years of experience in Technical Customer Service or SaaS Customer Support
• Experience with support and communication platforms is a plus
• Comfortable engaging with diverse clientele with varying levels of technical knowledge
• Experience with a customer support ticketing system is beneficial but not required
• Ability to work effectively in a remote environment