Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager - Scaled to support and grow its long-tail customer base.

Key Responsibilities

• Design and implement a scalable tech-touch customer success program
• Serve as the point of contact for small and mid-size customers, guiding them through their customer journey
• Monitor engagement data to identify upsell opportunities and optimize renewal workflows

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or Growth within a SaaS environment
• Experience with scaled or tech-touch success motions for high-volume customer segments
• Deep familiarity with HubSpot
• Experience using AI-powered tools for personalization and automation
• Strong commercial mindset with a proven ability to influence customer-led revenue