Remote Support Engineer

Job Summary

A company is looking for a Remote Support Engineer (11pm - 8am ET).

Key Responsibilities

• Provide technical support and coordinate service calls for customers outside the company's geographic footprint
• Diagnose technical issues remotely and escalate to L2 Technical Support Specialists as needed
• Evaluate new support vendors to enhance service offerings and geographic reach

Required Qualifications

• Experience troubleshooting server storage, particularly IBM, HP, and Dell data center equipment
• Proven ability to work effectively in a remote team environment
• Demonstrated time management and project management skills
• History of contributing to process improvements