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Customer Onboarding Specialist

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Onboarding Specialist to guide new customers through their onboarding experience.

Key Responsibilities:
  • Educate and train new customers through a structured onboarding journey
  • Deliver 1:1 onboarding calls and support self-serve customer outreach initiatives
  • Collaborate with internal teams to ensure a seamless customer experience and maintain detailed records of onboarding progress
Qualifications:
  • Bachelor's degree in business, communications, marketing, or equivalent practical experience
  • 1-2 years of experience in onboarding, customer success, account management, or customer support in a SaaS environment
  • Familiarity with CRM platforms is a plus
  • Proficiency with tools like Zoom and Google Workspace
  • Strong organizational and time management skills

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