Customer Onboarding Specialist

Job Summary

A company is looking for a Customer Onboarding Specialist to guide new customers through their onboarding experience.

Key Responsibilities:

• Educate and train new customers through a structured onboarding journey
• Deliver 1:1 onboarding calls and support self-serve customer outreach initiatives
• Collaborate with internal teams to ensure a seamless customer experience and maintain detailed records of onboarding progress

Qualifications:

• Bachelor's degree in business, communications, marketing, or equivalent practical experience
• 1-2 years of experience in onboarding, customer success, account management, or customer support in a SaaS environment
• Familiarity with CRM platforms is a plus
• Proficiency with tools like Zoom and Google Workspace
• Strong organizational and time management skills