Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual English / Spanish Customer Service Representative.

Key Responsibilities:

• Respond to 60 - 80 incoming calls from customers regarding home delivery pharmacy or pharmacy benefits
• Document required information in computer systems while actively listening and asking appropriate questions
• Occasionally make outbound calls to customers for follow-ups

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience
• Bilingual fluency in English and Spanish
• Familiarity with computer systems and basic knowledge of Microsoft Office