Support Engineer Tier 2

Job Summary

A company is looking for a Support Engineer-Tier 2.

Key Responsibilities

• Handle Tier 2 tickets escalated from internal Tier 1 teams
• Engage with operations groups for incident and service request management
• Identify service improvement opportunities and enhance application service delivery governance

Required Qualifications

• Bachelor's Degree in Information Technology or Computer Science or equivalent experience
• 2-4 years of experience in Information Technology
• Knowledge of modern ITSM tools and support methodologies
• Familiarity with scripting, coding, and certificate management is desired
• Experience in managing service level agreements (SLAs) and key performance indicators (KPIs)