Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to manage contract renewals and ensure customer retention.

Key Responsibilities

• Manage the contract renewal cycle for assigned customers, including creating and delivering accurate renewal quotes
• Proactively identify customer needs and concerns prior to contract expiration and document all client interactions
• Collaborate with sales teams for upsell opportunities and prepare reports on customer renewal statuses

Required Qualifications

• Education: Associate's degree or equivalent
• 2+ years of experience in Customer Success, Sales Development, or Business Development
• Experience in a B2B SaaS company or K12 industry preferred
• Proficient in Salesforce or other CRM solutions; experience with Gainsight is a plus
• Ability to understand clients' buying cycles and demonstrate a proactive approach to customer needs