Director of Member Experience

Job Summary

A company is looking for a Director of Member Experience.

Key Responsibilities

• Build and lead the Member Success team
• Create and track KPIs for retention, satisfaction, and engagement
• Oversee renewal forecasting, retention strategy, and member referral initiatives

Required Qualifications

• Experience leading high-performing CX, Client Success, or Member Advocacy departments
• Proven ability to build or scale departments from scratch
• Strong systems thinking and emotional intelligence
• Ability to translate data into impactful decisions
• Familiarity with mission-driven businesses and executive leadership roles