Contact Center Operations Manager

Job Summary

A company is looking for a Manager, Contact Center Operations.

Key Responsibilities

• Monitor interactions, workflow, and metrics to ensure performance and quality standards are met
• Collaborate with senior staff to resolve complex issues and improve operational results
• Manage daily operations, including team performance evaluation and compliance with policies

Required Qualifications

• Bachelor's degree required
• 5+ years of related experience required
• 2+ years of supervisory experience preferred
• Experience in developing training materials and programs
• Knowledge of compliance requirements in contact center operations