Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (East Coast/Central Time Zone).

Key Responsibilities

• Guide assigned customers through their journey, ensuring they meet milestones and achieve positive outcomes
• Monitor customer progress, execute predefined responses to potential risks, and facilitate customer alignment towards success
• Collaborate with internal teams to manage customer issues and ensure a seamless experience, while focusing on customer renewals and satisfaction

Required Qualifications

• Bachelor's Degree in Business Administration, Communications, or a related field, or equivalent professional experience
• Three or more years of experience in customer-facing roles within a B2B SaaS company
• Operational knowledge of internal communication and HR technology domains
• Experience in supporting customers with onboarding, renewals, and expansion processes
• Strong project management skills with a proven ability to deliver projects within scope and timeline