Customer Support Director

Job Summary

A company is looking for a Director, Customer Support to lead and manage customer support operations.

Key Responsibilities

• Lead and develop the Tier 1 Customer Support team, ensuring adequate staffing and performance evaluation
• Oversee the Support Operations Team to enhance efficiency and maintain training materials for support staff
• Manage operational oversight, strategic planning, and collaboration with cross-functional teams to improve service delivery

Required Qualifications

• 4+ years of experience in customer support management or equivalent education and experience
• Proven experience managing diverse products or teams in technology or education sectors
• Strong background in hiring, training, and performance management
• Proficiency in CRM tools and report generation
• Ability to work across time zones and manage global teams