Bilingual Technical Support Representative

Job Summary

A company is looking for a Technical Support Representative - Remote (Bilingual: Spanish/English).

Key Responsibilities

• Provide customer service support and resolution for routine problems via inbound/outbound calls and online
• Resolve technical issues related to hardware, software, and client products while maintaining customer satisfaction
• Document and track customer interactions and information in databases

Required Qualifications

• Bilingual in Spanish and English, with fluency in reading, writing, and speaking
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Proficiency in using technology and strong computer navigation skills