Vice President of Customer Success

Job Summary

A company is looking for a Vice President, Customer Success.

Key Responsibilities

• Develop and execute a customer success strategy to enhance customer satisfaction, retention, and revenue growth
• Lead initiatives to strengthen customer relationships and ensure clients maximize service value
• Establish mechanisms to capture customer feedback and drive continuous improvement in service delivery

Required Qualifications

• Bachelor's degree required; MBA or relevant advanced degree preferred
• 10+ years of experience in customer success or account management, with at least 5 years in a senior leadership role
• Proven track record of driving customer retention and satisfaction
• Experience in leading and scaling customer success teams in a high-growth environment