Product Support Specialist

Job Summary

A company is looking for an Associate Product Support Specialist to provide exceptional customer support for Salesforce-based products.

Key Responsibilities

• Deliver exceptional customer experiences through various communication methods including email, live chat, and phone calls
• Collaborate with departments to resolve issues, gather feedback, and improve product quality
• Educate customers on platform usage and optimize Help Center documentation

Required Qualifications

• Experience with Salesforce and a desire to become a certified admin is highly preferred
• Experience with Jira, Intercom, or other customer support tools
• Experience in a technical support role and supporting multiple SaaS products
• Experience in a customer-facing role with a strong passion for customer success
• Desire to learn and grow within the Product Support team