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Product Support Specialist

7/11/2025

No location specified

Job Summary

A company is looking for an Associate Product Support Specialist to provide exceptional customer support for Salesforce-based products.

Key Responsibilities
  • Deliver exceptional customer experiences through various communication methods including email, live chat, and phone calls
  • Collaborate with departments to resolve issues, gather feedback, and improve product quality
  • Educate customers on platform usage and optimize Help Center documentation
Required Qualifications
  • Experience with Salesforce and a desire to become a certified admin is highly preferred
  • Experience with Jira, Intercom, or other customer support tools
  • Experience in a technical support role and supporting multiple SaaS products
  • Experience in a customer-facing role with a strong passion for customer success
  • Desire to learn and grow within the Product Support team

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