Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success for the NORAM & LATAM regions.

Key Responsibilities

• Oversee and mentor a team of Customer Success Managers to drive customer engagement and maximize product adoption
• Build strong relationships with clients to ensure value extraction and measurable business impact
• Collaborate cross-functionally to enhance the overall client experience and achieve retention and expansion goals

Required Qualifications

• 8+ years of experience in Customer Success, Account Management, or Sales, with leadership experience
• Strong knowledge of SaaS models and value-based engagement
• Proven experience in managing and developing high-performing teams
• Strong business and financial acumen; treasury domain expertise is a plus
• Track record of driving client adoption, retention, and growth