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Director of Customer Success

7/10/2025

Remote

Job Summary

A company is looking for a Director of Customer Success for the NORAM & LATAM regions.

Key Responsibilities
  • Oversee and mentor a team of Customer Success Managers to drive customer engagement and maximize product adoption
  • Build strong relationships with clients to ensure value extraction and measurable business impact
  • Collaborate cross-functionally to enhance the overall client experience and achieve retention and expansion goals


Required Qualifications
  • 8+ years of experience in Customer Success, Account Management, or Sales, with leadership experience
  • Strong knowledge of SaaS models and value-based engagement
  • Proven experience in managing and developing high-performing teams
  • Strong business and financial acumen; treasury domain expertise is a plus
  • Track record of driving client adoption, retention, and growth

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