Job Summary
A company is looking for a Director of Customer Success for the NORAM & LATAM regions.
Key Responsibilities
- Oversee and mentor a team of Customer Success Managers to drive customer engagement and maximize product adoption
- Build strong relationships with clients to ensure value extraction and measurable business impact
- Collaborate cross-functionally to enhance the overall client experience and achieve retention and expansion goals
Required Qualifications
- 8+ years of experience in Customer Success, Account Management, or Sales, with leadership experience
- Strong knowledge of SaaS models and value-based engagement
- Proven experience in managing and developing high-performing teams
- Strong business and financial acumen; treasury domain expertise is a plus
- Track record of driving client adoption, retention, and growth
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