Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor - Support.

Key Responsibilities

• Oversee and direct the weekly and monthly activities of the Support team, focusing on team performance and productivity
• Conduct performance reviews, provide feedback, and manage training and development for team members
• Foster a positive team culture through open communication, collaboration, and conflict resolution

Required Qualifications

• Bachelor's degree preferred
• 2-4 years of relevant work experience in a customer-facing role
• Minimum of 2 years of direct people management experience
• Strong understanding of customer service KPIs and experience with CRM tools
• Ability to navigate ambiguity and adapt to change quickly