Tier-1 Help Desk Technician

Job Summary

A company is looking for a Tier-1 Help Desk and Support Technician to provide frontline technical support for their platform.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone, providing prompt assistance
• Diagnose and resolve basic technical problems related to the platform
• Accurately log, update, and close support tickets using the ticketing system

Required Qualifications:

• At least 2 years of experience in a customer support or technical support role
• Experience debugging issues and reviewing application/system logs
• Basic understanding of ticketing systems and support tools
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Experience supporting SaaS or technical products is desired