Billing Support Specialist

Job Summary

A company is looking for a Billing Support Specialist to assist and educate clients and therapists while troubleshooting technical issues.

Key Responsibilities

• Troubleshoot and resolve issues raised by clients and therapists via phone and live chat
• Identify root causes of problems and collaborate with product teams to enhance the platform
• Provide exceptional customer service and support to clients and therapists throughout their journey

Required Qualifications

• At least one year of experience with insurance across multiple commercial and government payers
• Strong knowledge of medical terminology, including ICD-10/CPT codes, preferably in mental health
• Experience with Claim MD or Availty for verifying benefits and reading EOBs
• Ability to work independently and adapt to changing priorities in a remote environment
• Bilingual (Spanish preferred) is a plus