Customer Success Manager

Job Summary

A company is looking for a Tiered SMB Customer Success Manager.

Key Responsibilities

• Drive user engagement and maximize product adoption through proactive renewal strategies
• Manage customer lifecycle from onboarding through renewal for small and emerging accounts
• Collaborate across teams to ensure a smooth customer journey and effective support

Required Qualifications

• 1+ years in a customer-facing role, preferably in a B2B SaaS environment
• Proven ability to manage a high volume of tasks or customers efficiently
• Experience using CRMs like Salesforce to streamline work
• Strong understanding of SMB customers' unique challenges
• Familiarity with sales processes or identifying upsell opportunities