Lead Customer Success Manager

Job Summary

A company is looking for a Lead Customer Success Manager to support its growing institutional client base in the US and LATAM region.

Key Responsibilities

• Manage Tier 1 Accounts in the US and LATAM
• Engage clients through strategic calls and provide thought leadership
• Drive revenue growth through upselling and cross-selling

Required Qualifications

• 7+ years of account management or sales experience in fintech or digital assets
• Strong understanding of blockchain technology and proof-of-stake networks
• Experience working with institutional clients such as asset managers, exchanges, or custodians
• Fluency in English required; Spanish is a plus
• Strong project management and organizational abilities