Customer Service Team Leader

Job Summary

A company is looking for a Customer Service Team Leader.

Key Responsibilities

• Assist call center staff with payments products and services
• Aid Call Center agents in meeting performance standards and provide leadership
• Resolve escalated customer issues and ensure agents are updated on procedures

Required Qualifications

• High school diploma or equivalent
• At least 2 years of previous call center experience
• Self-directed, motivated, and dependable
• Level 2 Background check required prior to employment
• Previous experience managing a team (preferred)