Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist responsible for delivering exceptional customer service in a Financial Services Contact Center environment.

Key Responsibilities

• Assist customers via phone, email, live chat, and SMS with loan inquiries and account maintenance
• Document customer interactions in CRM software and meet key performance indicators set by management
• Identify and escalate complex issues while collaborating with internal departments to enhance customer experience

Required Qualifications

• 3+ years of call center customer service experience and/or financial services industry experience
• Experience with CRM tools (e.g., Salesforce, Zendesk, Avaya)
• Ability to multi-task and operate in a fast-paced environment
• Capacity to learn about new products and procedures
• Fluency in a second language (Spanish) is a plus