IT Helpdesk Specialist

Job Summary

A company is looking for an IT Solutions Helpdesk Specialist.

Key Responsibilities

• Provide Helpdesk support for troubleshooting and resolving staff service requests
• Oversee laptop management, including inventory, procurement, and end-of-life processes
• Assist with IT administration, including managing SaaS applications and Google Workspace

Required Qualifications

• College degree preferred or equivalent education and relevant experience in Information Technology
• Two years or more of experience in end-user and desktop support
• Strong experience with Windows and Apple laptops
• Experience with Google Workspace administration is strongly preferred
• Experience in a global association environment or not-for-profit is preferred