IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist (Hybrid).

Key Responsibilities

• Handle and resolve user issues promptly
• Ensure timely responses and meet service level agreements (SLAs)
• Provide user support and assistance for hardware and software applications

Required Qualifications

• Experience in a Tier 1 Technical Support or Helpdesk Support role
• Solid technical background with proven problem-solving abilities
• Familiarity with ITIL-based service support processes
• Relevant degree or certification in IT or related field is a bonus
• Strong communication skills to interact effectively with global users