Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist.

Key Responsibilities

• Provide technical expertise and escalation support for complex customer issues
• Collaborate with engineering and product management to ensure product supportability and performance
• Develop and maintain technical documentation and provide training to support teams

Required Qualifications

• 5+ years in enterprise storage, distributed systems, or cloud infrastructure support/engineering
• Understanding of file systems (POSIX, NFS, S3) and storage performance
• Proven debugging skills at system/protocol/app levels
• Hands-on experience with AI/ML data pipelines and container orchestration
• Strong communication and reporting skills