Contact Center Support Account Manager

Job Summary

A company is looking for a Platinum Support Account Manager - Contact Center.

Key Responsibilities

• Serve as the technical voice of the customer and advocate for client needs
• Monitor resolution times for support cases and ensure adherence to SLAs
• Collaborate with account teams and attend bridge calls for escalated issues

Required Qualifications

• Experience with Voice and Non-Voice Contact center applications
• Knowledge of voice protocols and contact center technologies
• At least two years of experience with telecom and call center integration
• 3+ years of experience in software support or account management
• Bachelor's degree or equivalent combination of experience and training