Remote Technical Support Specialist

Job Summary

A company is looking for a Remote Technical Support professional.

Key Responsibilities

• Diagnosing and troubleshooting technical issues remotely
• Managing customer issues from start to finish in a fast-paced environment
• Responding to customer escalations and inquiries related to hardware and software

Required Qualifications

• Bachelor's Degree (or equivalent experience)
• Self-starter comfortable working independently
• Relentlessly resourceful with problem-solving capabilities
• Prior IT Helpdesk experience
• Strong technical ability, including installing drivers and diagnosing system issues