Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to advocate for customers and enhance their experience with the company's products.

Key Responsibilities

• Oversee customer engagement and understand their needs and challenges
• Ensure customers are technically healthy and utilizing the latest product versions
• Promote customer success stories and assist in resolving escalated client issues

Required Qualifications

• 5+ years of experience in customer professional services or related business support
• Experience integrating AI into work processes or decision-making
• Federal or DOD industry experience preferred
• Ability to provide independent comprehensive services
• Experience in collaborative problem resolution