Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide solutions to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

• Answer questions about the SNAP application and its services effectively
• Diagnose and resolve customer issues related to system configuration and product functionality
• Document support requests and collaborate with customers to provide tailored solutions

Required Qualifications and Experience

• Prior experience in providing software support to external customers
• Technical aptitude and troubleshooting skills
• Experience working in a remote workforce
• Bachelor's degree in a relevant field preferred; equivalent experience considered
• Proficient in Microsoft products; experience with Salesforce is a plus