Service Delivery Supervisor

Job Summary

A company is looking for a Service Delivery Supervisor.

Key Responsibilities

• Oversee day-to-day operations of the Service Delivery team and manage team performance
• Serve as an OEM subject matter expert and facilitate team meetings to ensure understanding of business items
• Provide second-tier support for client escalations and ensure adherence to company standards

Required Qualifications

• Prior experience as a Warranty Administrator
• Strong technology skills to utilize the WarrCloud Platform and various DMS systems
• Reliable, high-speed home internet connection
• Empathy for customers and ability to maintain professionalism under challenging conditions
• Previous management or leadership experience is a plus