Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative who will provide support and guidance to customers regarding their health care needs.

Key Responsibilities:

• Serve as a resource or Subject Matter Expert for team members or internal customers
• Handle escalated calls and resolve complex customer issues
• Guide and educate customers on health care topics and assist with appointment scheduling

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience or relevant experience in a medical office or call center
• Proficient in simplifying health care-related information for customers
• Ability to work full-time with flexible scheduling during business hours