Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager Mid Market.

Key Responsibilities

• Maintain consultative interactions with customers to understand their usage and challenges
• Reduce customer churn by fostering loyalty and trust
• Utilize customer success platforms to monitor adoption and manage renewal agreements

Required Qualifications

• 1-3+ years of customer success management or customer-facing experience
• Experience working with Mid-Market clients and key account stakeholders
• Familiarity with customer analytics platforms preferred
• Experience with Salesforce and/or Gong is a plus
• Associate or Bachelor's degree preferred