Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Scale.

Key Responsibilities

• Drive product adoption and customer outcomes through various communication channels
• Support outreach initiatives to deliver value throughout the customer lifecycle
• Monitor customer health indicators and engage customers to promote renewal and expansion

Required Qualifications

• 2+ years of experience in customer success roles; experience in customer support, sales, or customer marketing is a plus
• Fluent in written and spoken Portuguese and English; Spanish is a strong bonus
• Proven ability to foster positive business relationships and drive customer success
• Understanding of recurring revenue sales models and renewal processes is advantageous
• Experience employing a one-to-many approach globally