Job Summary
A company is looking for a Customer Care Representative to support their Operations team by managing customer inquiries and resolving escalations.
Key Responsibilities
- Serve as the escalation point for complex travel-related issues, utilizing knowledge of GDS and OBT functionality
- Engage with customers via multiple communication channels to address inquiries and ensure SLAs are met
- Collaborate with internal teams and suppliers to investigate and resolve service concerns impacting traveler experience
Required Qualifications
- 3+ years of experience in corporate travel with expertise in handling complex service scenarios
- Proficiency in a GDS, preferably Amadeus, with the ability to interpret PNR history
- Deep understanding of global travel policies and corporate vendor agreements
- Experience using CRM systems like Salesforce for tracking interactions and documentation
- Proficient in Google Workspace and/or Microsoft Office tools for reporting and data analysis
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