Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support their Operations team by managing customer inquiries and resolving escalations.

Key Responsibilities

• Serve as the escalation point for complex travel-related issues, utilizing knowledge of GDS and OBT functionality
• Engage with customers via multiple communication channels to address inquiries and ensure SLAs are met
• Collaborate with internal teams and suppliers to investigate and resolve service concerns impacting traveler experience

Required Qualifications

• 3+ years of experience in corporate travel with expertise in handling complex service scenarios
• Proficiency in a GDS, preferably Amadeus, with the ability to interpret PNR history
• Deep understanding of global travel policies and corporate vendor agreements
• Experience using CRM systems like Salesforce for tracking interactions and documentation
• Proficient in Google Workspace and/or Microsoft Office tools for reporting and data analysis