Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative I to support FEMA in a remote position.

Key Responsibilities

• Collect and enter customer information into the database
• Respond to incoming calls and make outbound calls regarding disaster assistance
• Maintain and update the database system while ensuring quality assurance metrics are met

Required Qualifications, Training, and Education

• High School Diploma or GED required
• At least six months of customer service, secretarial, or telemarketing experience
• Fluency in English and Spanish, both spoken and written
• Ability to pass a federal background check
• Must reside within 100 miles of the office in Pharr, TX