Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (USA).

Key Responsibilities:

• Support the sales cycle by engaging with customers to understand their requirements and inform pricing
• Capture detailed customer requirements post-contract and define technology solution blueprints
• Continually assess and recommend enhancements for technical optimisation to meet customer success criteria

Required Qualifications, Training, and Education:

• Significant experience as a Customer Success Manager in an enterprise B2B SaaS business
• Technical background from hands-on experience implementing API-first SaaS solutions
• Experience as a customer-facing product specialist in B2B SaaS services
• Advanced degree in a relevant Engineering subject or Computer Science
• Stakeholder and cross-team management skills, with effective communication abilities