Technical Support Analyst

Job Summary

A company is looking for a Technical Support Analyst - L1 who will provide technical support to end users in a remote environment.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat channels
• Diagnose and troubleshoot technical issues and escalate when necessary
• Document customer interactions using a ticketing system

Required Qualifications

• Technical degree in a related field or equivalent work experience
• 2-3 years of experience in a technical support role
• Experience working with a ticketing system structure (Zendesk preferred)
• Experience with relational databases and SQL
• Demonstrated experience with Google Suite (or similar) applications