Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients have a smooth experience with their software.

Key Responsibilities:

• Guide new customers through the onboarding process for a seamless transition
• Deliver engaging training sessions on software usage and best practices
• Create and maintain user-friendly documentation to support client education

Required Qualifications:

• Proven experience in a customer-facing role, preferably in SaaS or software industries
• Industry knowledge of the retail energy sector is preferred
• Familiarity with Zendesk or similar customer support software is a plus
• Ability to take ownership of projects and see them through to completion
• A proactive, solutions-focused approach to helping customers succeed