Remote Healthcare Call Center Rep – Medicare Part D Exp

Remote Healthcare Call Center Rep – 100% Remote
Location: Remote (U.S. residents only)
Pay Rate: $20.00
Start Dates: July 14th & July 21st
Schedule: Must be available for any 8-hour shift between 7:00 AM – 7:00 PM CST (as assigned)
Training: 4-6 weeks 8:00 AM – 5:00 PM CST Virtual attendance is mandatory

Key Responsibilities:
• Accurately create and manage referrals and applications in the CRM system
• Communicate with patients via inbound and outbound calls to resolve questions and provide updates
• Document detailed and accurate notes while engaging with customers
• Support patients and providers by navigating access to therapy programs and financial assistance
• Deliver empathetic, patient-focused service while meeting quality and compliance standards
• Collaborate with healthcare providers and internal teams to steward patient cases from initiation through resolution

Qualifications:
• Education: High School diploma required
• Experience:
• 2-4 years of customer service or call center experience preferred
• Familiarity with insurance billing and pharmacy operations is a plus
• Technical Skills:
• Strong Microsoft Office proficiency
• Ability to type at least 40 WPM while speaking and transcribing notes
• Experience with Microsoft Teams, Zoom, and other video conferencing tools
• Ability to multitask in high-volume environments
• Communication:
• Exceptional written and verbal communication skills
• Empathetic, patient-centric approach to customer service
• Strong attention to detail and quality documentation

Work Environment Requirements (Remote):
• Must have a dedicated, private, and distraction-free home office
• High-speed hardwired internet connection required:
• Download: 15 Mbps
• Upload: 5 Mbps
• Ping Rate: 30ms
• WiFi, satellite, and cellular connections are not allowed
• Must use a surge protector with network line protection for company-issued equipment
• Equipment (laptop, phone, etc.) will be provided

Failure to meet internet or environment requirements may result in termination.

If you are interested, please contact Chin Yang at A-Line Staffing.
• Manage call center representatives and call performance
• Perform call center follow-up
• Perform other call center duties
• Prepare call center performance reports
• Report daily call center stats
• Assist with supporting call-center
• Selling services to consumers who call the call center
• Maintain call center database by entering information on every call
• Provide support for call center agents on escalated calls
• Provide backup call center management
• Plan for call center technologies
• Receive inbound calls from customers
• Impacting call center performance to management
• Lead an exceptional call center team
• Manage the daily call center operations
• Resolve inbound customer calls regarding account
• Maintain call center database by entering information
• Define inbound call readiness state
• Processing customer transactions in a call center environment
• Maintain call center database by recording call outcomes and disposition