Help Desk Specialist

Job Summary

A company is looking for a Software Help Desk Specialist responsible for providing technical assistance and support to end-users or customers.

Key Responsibilities

• Respond to and resolve user inquiries, requests, and issues, documenting resolutions through helpdesk tickets
• Provide technical support for hardware, software, and network-related problems
• Diagnose and troubleshoot technical issues through phone and email, escalating priority issues as necessary

Required Qualifications

• Ability to work remotely with minimal supervision
• Technical knowledge of Windows and Macintosh operating systems and network firewalls
• High school diploma or equivalent
• Bilingual preferred (English and Spanish)
• Proven ability to function in a flexible and decision-making environment