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Help Desk Administrator

7/9/2025

Remote

Job Summary

A company is looking for a Help Desk Administrator to provide technical support to internal users.

Key Responsibilities:
  • Act as the first point of contact for IT-related inquiries from internal users
  • Utilize JIRA to log, track, prioritize, and resolve IT support tickets
  • Diagnose and resolve issues with hardware, software, and network connectivity
Required Qualifications:
  • High school diploma or equivalent required; associate degree or technical certifications preferred
  • Previous customer service or IT support experience preferred, but not required
  • Familiarity with Windows and macOS operating systems and common business applications
  • Experience utilizing JIRA or similar ticketing systems for IT support management
  • Basic understanding of networking concepts and troubleshooting

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