Job Summary
A company is looking for a Help Desk Administrator to provide technical support to internal users.
Key Responsibilities:
- Act as the first point of contact for IT-related inquiries from internal users
- Utilize JIRA to log, track, prioritize, and resolve IT support tickets
- Diagnose and resolve issues with hardware, software, and network connectivity
Required Qualifications:
- High school diploma or equivalent required; associate degree or technical certifications preferred
- Previous customer service or IT support experience preferred, but not required
- Familiarity with Windows and macOS operating systems and common business applications
- Experience utilizing JIRA or similar ticketing systems for IT support management
- Basic understanding of networking concepts and troubleshooting
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