Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager [EMEA].

Key Responsibilities

• Onboard, retain, and manage customer relationships
• Negotiate with customers to retain and upsell their accounts
• Monitor customer satisfaction and engagement metrics

Required Qualifications

• Fluent in English
• Proven experience in Customer Success, particularly with B2B and SaaS solutions
• Deep understanding of customer success metrics (NPS, Churn, Health Score)
• Experience in customer retention and managing enterprise-level stakeholders
• Technical knowledge to engage in discussions about software requirements and deployment