Customer Service Supervisor

Job Summary

A company is looking for a Supervisor to ensure high service levels by coaching customer service representatives and managing performance.

Key Responsibilities

• Coach and develop team to meet account-specific and organizational performance indicators
• Monitor employee performance and manage coaching and recognition activities
• Handle escalated customer calls and promote teamwork within the organization

Required Qualifications

• High School Diploma or equivalent required; Associates or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry preferred
• Proficiency with relevant technology and performance management tools
• Ability to lead and develop teams towards improved performance