Job Summary
A company is looking for an Escalation Response Specialist III.
Key Responsibilities
- Responds to complaints and escalations from members or providers, ensuring timely resolutions
- Documents and tracks complaints, conducting root cause analysis to identify trends and solutions
- Collaborates with various departments to resolve claims issues and enhance customer experience
Required Qualifications
- High School diploma or GED required
- 2 - 4 years of related experience preferred
- Vocational or technical education may be required in addition to work experience
- Experience in healthcare, escalation, and Medicare is highly preferred
- Additional on-the-job training or continuous learning education may be necessary
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