Service Manager

Job Summary

A company is looking for a Service Manager to oversee and manage multiple service engagements, ensuring seamless delivery of ongoing services and support to clients.

Key Responsibilities

• Oversee and manage multiple service engagements throughout their lifecycle
• Ensure high-quality service delivery in line with agreed SLAs and KPIs
• Serve as the main point of contact for clients, managing expectations and handling escalations

Required Qualifications

• 2+ years of experience in IT service delivery or service management roles
• Solid understanding of the IT service lifecycle and modern delivery models
• Proven ability to manage SLAs, track KPIs, and report on service performance
• Good working knowledge of ITIL principles
• Hands-on experience with service management tools such as Jira or Confluence