Customer Service Group Lead

Job Summary

A company is looking for a Group Lead, Customer Service.

Key Responsibilities

• Manage the success of the RCM Product Optimization team through individual Key Performance Indicators and revenue growth
• Establish and maintain regular meetings to gather insights from strategic RCM sites and collaborate on cross-functional initiatives
• Create reports to identify key performance indicators and oversee projects to ensure the success of the RCM software and business unit

Required Qualifications

• Experience in revenue cycle management or related field
• Proven leadership skills with a focus on team management and development
• Ability to analyze performance metrics and implement improvements
• Familiarity with compliance and regulatory requirements in RCM
• Experience in project management and cross-functional collaboration